Service Design Blog
Red Route Sign

TfL: Raping Londoners Any Way They Can

On April 26, 2012 · In Bad

In March I had a day off after coming back from a weekend in Paris. I was in the East End of London in my car around the Brick Lane area. It was a nice day because I didn’t have to bother with the living hell that is London Underground or experience the joys of [...]

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London Underground Service Status

London Underground Victoria Line

On October 18, 2011 · In Bad

Every day I ride the Victoria Line to and from work, and I have the announcer tell me that the Victoria Line is running a ‘good service’. I always think the same thing: “this is far from a ‘good’ service”.

A good service would imply a clean, efficient, comfortable, reliable service. The Victoria Line doesn’t deliver [...]

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XBox Live Packaging

Over Packaging

On September 27, 2011 · In Bad

I purchased an XBox Live Gold Subscription a while back. Here’s the packaging it came in:

The actual product is a code which is printed on the back of a credit card sized card, on the far right in the image. There’s a clear problem of over packaging with this product. As well as the [...]

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Security Sticker

Security Stickers

On September 23, 2011 · In Bad

I’m sure many people have noticed this in electronics stores. It’s the practice of placing electronic security tags in a position on the packaging so that important information is obscured.

You’d think that shop staff wouldn’t need training on this, as it’s pretty obvious that if you put the sticker that obscures information then that [...]

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Marks & Spencer Floor Guide

M&S Floor Guide

On September 18, 2011 · In Bad

I visited M&S on Oxford Street to try to find some items I needed for my holiday.

When I walked in I looked for the Floor Guide to try and get an overview of where the best place to look for holiday sort of stuff would be. The Floor Guide has a major issue with [...]

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